If you receive an e-mail, a call from a person/association claiming to be from Technosport seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Technosport or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Technosport customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Technosport. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Technosport in lieu of 1.) recruitment fee 2.) processing fee 3.) security deposit 4.) software or equipment charges 5.) on-boarding charges etc. Please be cautious that Technosport and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Technosport email id only.Here are a couple of baits fraudsters often use to cheat consumers:

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partners. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from 'My Orders' section, you can refuse it at the time of delivery and the refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps

• Tap on My Orders
• Choose the item to be Returned.
• Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

• NEFT - 1 to 3 business days post refund initiation
• Technosport Credit - Instant
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Note : You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Technosport account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.

If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on Technosport 's Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non - refundable irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our customer friendly return policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a Convenience fee for all orders and disable the cash-on-delivery option for accounts that have a high percentage of returns and shipments not accepted by the value of orders placed.

**Further, upgradation to a higher Technosport Member Tier under the Technosport Loyalty Program will not be approved for such accounts.

**Technosport reserves the exclusive discretion to terminate your user account on the Platform if it believes that your usage of the Platform is in violation of the Fair Usage Policy and the Platform's Terms of Use.

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.· NEFT - 1 to 3 business days post refund initiation

You can find out if Technosport delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

All orders placed on Technosport are dispatched through our own logistics or through other courier partners such as Blue Dart, Delhivery Etc.**Further, upgradation to a higher Technosport Member Tier under the Technosport Loyalty Program will not be approved for such accounts.

No. At this point, Technosport delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Tracksuit, Co-ords, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Technosport's returns and exchange policy gives you an option to return or exchange items purchased on Technosport for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Technosport credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Technosport for same or different sizes of same style or for any other item of the same or different value from Technosport within the specified exchange period subject to your address being serviceable for an exchange.

• The following EXCEPTIONS and RULES apply to this Policy:
  Due to the intimate nature, we handle returns for certain Innerwear and Sleepwear items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

If you would like to exchange products purchased from Technosport, please follow below mentioned steps:

• You can create exchange for products purchased from Technosport within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange ID. Please note down your exchange id for future reference
• Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
• Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
• At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

After the refund has been initiated by Technosport as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

• NEFT - 1 to 3 business days post refund initiation
• Technosport Credit - Instant
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note, Technosport initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary depending on time taken by the courier partner to deliver the return to a Technosport warehouse. In case of any refund discrepancies, Technosport may, at its sole discretion, request you to share with us a screenshot of your bank statement.

Note: You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Technosport account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

urrently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

• We will pick up the return within 4 - 7 days from the request placement date.
• Please keep the return shipment ready.

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Technosport assumes no liability in this regard. For more details, please call our customer care.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Technosport assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

You can create your account on Technosport by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your Technosport account.

Technosport's security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

You can login with mobile number and password. This works if your mobile number is verified on your account. To login with mobile and password, enter your mobile number and "Continue". On the OTP page, you will find the option to login with password. However, it is highly recommended that you login with OTP for convenience and security.

If you are not receiving an OTP use the "Login with password" option to login to your Technosport account.

Alternate Mobile Number is another mobile number that can be used to gain access to your account if you lose your login mobile number, for example if you lose your mobile or you just decided to change your number. In such a case, you can enter your login mobile number and alternate mobile number, the OTP will be sent to the alternate mobile number and you will be able to login to your account and change your password and your login mobile number.

Providing an email is not mandatory to create an account on Technosport. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.

Mobile numbers given along with shipping address cannot be used to log in on Technosport. To use a number for login on Technosport, you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account.

Account recovery is the process of getting access to your account in case you have changed or lost your mobile number and did not change the mobile number on your Technosport account before you lost that number. This can be done by validating a saved credit/debit card expiry date (Technosport does not charge anything for this) or by entering an OTP sent to your alternate mobile number.

Yes, your Technosport account is safe. The other person cannot access your account as he will need to enter your account password. Technosport systems can smartly detect such SIM handovers and ask the user to enter password additionally in such cases. The new user, however, will be able to create a new account with that number.

You can log in to your account and change it from your Profile > Edit Profile.

You can update your account details by going to Account Recovery. For that, you will need to enter your old mobile number and go to the OTP page. You will find an option "Get Help" there to recover your account.

Technosport can only read OTP SMSes that are sent by Technosport. This is in accordance with guidelines provided by Google and Apple in line with user privacy policies.

Technosport locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.

We support the following payment options at Technosport:

• Cash On Delivery (available in selected pin codes)
• Credit Card
• Debit Card
• Net banking
• Wallet

Technosport's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

• Your order value may be less than Rs. 299 or over Rs. 49,999.
• Our courier partners may not support the Cash on Delivery option for your delivery address.
• You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.

Technosport reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks:

1. HDFC
2. ICICI
3. SBI
4. Axis
5. Amex
6. HSBC
7. Induslnd
8. Kotak
9. RBL
10. Standard Chartered.

This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

Add the desired products to your Technosport shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:

• Select your Credit Card issuing bank you wish to pay from
• Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed.
• Enter your Credit Card details
• Click ‘Pay Now’.

The order will be confirmed and shipped on successful payment.

EMI is available for all products on Technosport. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.

Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

(a) For a product,

• if the fulfillment is done on or after July 1st, 2017 and
• if the order is placed before 15th November, 2019, and
• total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Technosport platform shall be inclusive of all taxes, including GST.

2) GST amount :

If applicable, the amount of GST collected from customer depends on category, for example

• Apparel/Clothing: Max 12%
• Footwear: Max 18%
• Home Furnishing: Max. 28%
• Accessories/Other Categories: Max 28%

3) The discounted prices displayed on the Technosport platform shall be inclusive of all taxes.

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Technosport shipping policy.

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

When a seller initiates a cancellation, customer is provided goodwill coupon as a token of apology. To use your coupon, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to the App/Website/M-site currently, don’t worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired).

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

To redeem Technosport Points, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to these Platforms, don’t worry, your Technosport Points are safe with us.Whenever you get access in future, you can redeem the points (unless points have not expired).

 We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our customer friendly policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Technosport verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Technosport and Technosport reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.